Security Control Center Operator supports the MDA Security and Emergency Management Directorate (DSS) in executing multiple Security Operations Services at MDA facilities in the United States. Carries out instructions primarily oriented toward ensuring that emergencies and security violations are readily discovered and reported to the appropriate authority. Intervenes directly only in situations that require minimal action to safeguard property or persons. The mission of the Enterprise Access Control Support (EACS) contract is to provide security operations across the MDA enterprise supporting facilities, resources, personnel, meetings, missions, and conferences both nationally and internationally allowing the Agency to achieve its strategic goals.
Responsibilities
- Serves as the Integrated Electronic Security System and emergency and security communications monitor/operator for MDA facilities.
- Coordinates emergency response for emergencies or crises within MDA facilities.
- Dispatches all available EACS personnel to emergency/alarm areas to determine the cause of the incident.
- Maintain visibility into the locations of all on-duty personnel and provide direction to officers responding to alarms or other emergency situations.
- Respond and assist medical, fire department, law enforcement, and other personnel at the direction of supervisors.
- Respond to emergencies and perform CPR/AED/First Aid on an as-needed basis.
- Develop and maintain attendance rosters and after-action reports for special events as needed.
- Monitor the Intrusion Detection System, the Proximity Access System, and CCTV Monitoring System.
- Relay, by landline or radio, information to the security team regarding security, medical, fire, and disaster details, via the monitoring station.
- Input data into an operation log on an hourly basis
- Other duties as assigned
Qualifications
- Minimum High School Diploma or GED
- Be at least 18 years of age
- Minimum six (6) months experience in alarm monitoring or (1) year in access control/security
- Able to obtain and maintain a Secret Clearance
- Certified in Cardiopulmonary Resuscitation (CPR) and automated External Defibrillators (AED) (100%), and trained in Red Cross First Aid
- Speak, read, write, and understand the English language, apply written rules, detailed orders, instructions, and training material )
Knowledge, Skills and Abilities:
- Must know a variety of computer software applications in word processing, spreadsheets, databases, and Outlook.
